1)If packaging of the product is tampered with or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at firstname.lastname@example.org, with your order number. We will ensure a replacement delivery is made to you at the earliest. Please also take the video and images clicked.
2) Delivery will be done in all working days
3) Cancel order- Terms only if not dispatched
4) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from the User placing the order.
5) Woolmart reserves the right to confirm and authenticate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly) and are suspected to be used in mal-intentions, Woolmart has the right in its sole discretion to reject the order and debar the User from further interactions.
6) The color/look of the garment appearing as on the website may slightly differ from the actual product because of shading and light variations
7) While unpacking the product ensure taking a video as if later complaint of defect or tampered won’t be entertained once the delivery is accepted.
8) NOTE: Return Shipping Charges to be borne by the customer. Also there will be a standard deduction for Rs 250 for shipping from order value before issuing a refund. If package weight is over 3Kgs or above their will be a Rs 500 deduction.
9) There is no Guarantee of Pilling or Bubbling on any of our Products. Pilling or Bubbling is the inherent property of wool that doesn’t mean the product is defective.
10) Please refer to page Wash Care for Washing & Storage Guidance.